Política de reembolso

Return and Refund Policy

Effective Date: September 24, 2026

At Renvex, we understand that products designed for infants and families require an exceptional level of trust, care, and attention. Our goal is to provide high-quality cradles, baby cribs, and nursery products that create a safe and comfortable environment for growing families. We recognize that there may be situations where a customer needs to return a product, and we have created this Return and Refund Policy to provide a clear, transparent, and customer-friendly experience.

This Return and Refund Policy applies to all purchases made through https://www.renvex.cyou/ and outlines the conditions, procedures, and requirements for returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery if the product meets the following requirements:

  • The item is unused and remains in its original condition.
  • The product has not been assembled, modified, or damaged after delivery.
  • All original packaging materials, accessories, manuals, and included components are returned.
  • Proof of purchase, such as an order confirmation or receipt, is provided.

Because baby cribs and cradles are products intended for infant safety, we cannot accept returns of items that show signs of use, assembly, alteration, or damage caused after delivery.

2. Damaged, Defective, or Incorrect Items

We carefully inspect and package every order before shipment. However, if your product arrives damaged, defective, or different from the item ordered, please contact us within 7 days after receiving your package.

Customers should provide:

  • Order number
  • Description of the issue
  • Clear photographs or videos showing the damage or incorrect product

After review, we may provide:

  • Replacement of the damaged component;
  • Exchange of the product;
  • Refund according to the circumstances.

We are committed to resolving product issues quickly and ensuring that every family receives a safe and satisfactory product.

3. Return Process

To begin a return request, customers must contact our customer service team:

Email: [email protected]

Please include:

  • Customer name
  • Order number
  • Product information
  • Reason for return

Customers must receive return authorization before shipping any item back. Unauthorized returns may not be accepted.

Approved returns should be shipped to:

BABYQUIP FTL, LLC
1648 NE 47TH ST
OAKLAND PARK, FL 33334
United States

4. Refund Processing

Once returned merchandise is received and inspected, we will notify the customer regarding approval or rejection of the refund.

Approved refunds will generally be processed within 5–10 business days after approval.

Refunds will be issued using the original payment method. Processing times may vary depending on the customer's financial institution.

Shipping fees, expedited shipping charges, or additional delivery costs may not be refundable unless the return resulted from an error caused by us.

5. Non-Returnable Items

For health, safety, and hygiene reasons, certain products may not be eligible for return after use, including:

  • Products that have been assembled;
  • Products showing signs of wear or damage;
  • Products without original packaging;
  • Items modified by the customer;
  • Clearance or final-sale products where clearly identified.

6. Cancellation Requests

Customers may request cancellation before their order has entered the shipping process.

Once an order has been shipped, cancellation requests will be treated as return requests under this policy.

7. Compliance With Florida Consumer Protection Requirements

This policy is designed to provide clear refund and return information consistent with applicable Florida consumer protection requirements. Florida law requires retailers to clearly disclose refund policies when applicable.

By purchasing from Renvex, customers acknowledge and agree to the terms described in this Return and Refund Policy.